Privacy Policy – شركة العوضي فاشن

Privacy Policy - Al-Awadhi Fashion Company

Welcome to Al-Awadhi Fashion Company (“We”, “Us”, “Our”).
We respect your privacy and treat your data with care. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. https://alawadhifashion.com Or when making a purchase or communicating with us through any means of communication.

1. Who we are

Al-Awadhi Fashion Company is A Kuwaiti family company specializing in men's fabrics, founded in 1975and is headquartered in:

Shop No. 19 - Commercial Area 9 - Mubarak Al-Kabeer Street - Kuwait City - Kuwait 14009.

We are distinguished by providing High-quality, luxurious fabricsEspecially Kuwaiti and Gulf dishdasha fabrics, with service Cut by the meter andDelivery within Kuwait within 24 hours, in addition to Shipping to all GCC countries.
Our core values are trust, quality, and transparency in every interaction with our clients.

2. Information we collect

We collect two types of information: information you provide directly to us, and information that is collected automatically as you browse the Site.

2.1 Information you provide to us directly

We collect data when:

You order a product or complete a purchase (name, phone number, billing or shipping address, email).
Create an account or log in to our website.
Contact us via WhatsApp, email, or the contact form on the website.
Subscribe to newsletters or promotions.

We may also store your comments related to Fabric selection, desired length, delivery notes or any product inquiries.

2.2 Information collected automatically

While you browse the site, some information is collected automatically, such as:

Device type, browser used, language, and operating system.
Your IP address, approximate location, and date and time of visit.
The pages you visited, the products you viewed, and the time you spent on the site.

We use this information only to improve the site's performance and user experience.

3. Payment and financial transaction data

We use MyFatoorah Payment Gateway And activated by WooPayments Add-on As the official and only payment option on our website.

When paying through our website:

Payments are processed securely and encrypted through MyFatoorah through WooPayments.
we We do not store or access your bank card information. Or your account details at all.
We do not accept cash on delivery. —It must be done. Pay online through the website Before the order is prepared and shipped.

All transactions are conducted through MyFatoorah and WooPayments systems in accordance with the highest international security standards (PCI DSS).

4. Cookies and Tracking Technologies

Our website uses cookies to improve performance, security, and user experience.

Cookies help us to:

Save your preferred language (Arabic or English).
Remember the contents of your shopping cart.
Analyzing browsing behavior to improve website experience.
Speed up checkout and purchase on future visits.

You can control or disable cookies through your browser settings, but this may affect some features of the site.

5. Uploaded media and images

If you upload images (such as fabric swatches or receipts), please do not upload files with embedded location data (EXIF GPS).
Other visitors may be able to extract location information from posted photos.

6. Comments, reviews, and inquiries

When you leave a comment or review on the site:

We collect your name, email, and comment text.
We store your IP address and browser type for spam or abuse protection purposes.
Comments are manually reviewed before being published to ensure authenticity and quality.

After approval, only your first name or initials may appear next to your comment.

7. Smart Fabric Assistant (AI)

Our website contains: Smart fabric assistant To help you find the right fabrics, understand their properties and how to care for them.

When talking to the assistant:

The conversation is temporarily saved only to improve the quality of service.
No sensitive or financial data is collected.
Assistant is dedicated only For questions about fabrics, washing methods, seasons, or searching for a product in the store.

8. How we use your information

We use your data for the following purposes:

Preparing and shipping orders.
Providing support and customer service.
Personalize your experience and suggest fabrics to suit your taste.
Manage your account, settings, and language.
Accounting and legal purposes.
Protect the site from any suspicious transactions or activities.

we We do not sell or share our customer information with any third party.

9. Parties with whom we share your data

We only share your data with our trusted partners who help us operate our services:

MyFatoorah via WooPayments: To process online payments securely.
Aramex: To ship orders within Kuwait and the GCC countries.
Hosting and Analytics Providers: Like Cloudflare and Google Analytics to improve and protect your site's performance.
Email and notification systems: To send order confirmations, updates and offers (only if you subscribe).

All of these entities adhere to strict privacy and confidentiality standards.

10. Data retention period

We only keep your data for the period necessary for each purpose:

Order records: For up to 7 years for accounting and legal purposes.
the accounts: Until you request to delete it.
Comments and Reviews: Until you request to delete it.
Newsletters: Until you unsubscribe.
Smart Assistant Records: Temporary and automatically deleted after internal review.

11. Your rights

You have the right to:

Request a copy of all your data we hold.
Correct or delete your data.
Withdraw consent to receive offers or notifications.
Request to delete your account and all its data.

So you can contact us by email:
📧 info@alawadhifashion.com

We will respond within 7 working days.

12. Data Protection

We are committed to implementing strong security measures, including:

SSL encryption across all site pages.
Limited access to data by authorized personnel only.
Secure storage of records and invoices.
Backups and periodic maintenance of systems.

However, we remind you that No electronic system is 100% immune to cyber attacks.We constantly monitor our systems to prevent any unauthorized access.

13. Embedded content from external sources

Some pages may contain embedded content from other sites (such as Instagram or Pinterest).
These sites may collect data about you when you interact with them in accordance with their own policies.
we Irresponsible About the privacy policies of external sites.

14. Shipping and International Data Transfer

We provide delivery Inside Kuwait andFor GCC countries only Through our logistics partner Aramex.
Some of your data, such as address and phone number, is sent securely to Aramex for delivery purposes only.
Aramex and all our partners adhere to the privacy standards followed in the Gulf countries.

15. Children's Privacy

Our site is dedicated to people 18 years and older.
We do not intentionally collect children's data.
If we have been provided with information by a minor, please contact us immediately to delete it.

16. Privacy Policy Updates

We may update this Privacy Policy from time to time in response to operational or legal changes.
The latest update will be posted on this page with a revised “Last Updated” date.

17. Contact us

For any inquiries regarding our privacy policy or your personal data, please contact us via:

📍 Al-Awadhi Fashion Company
Shop No. 19 - Commercial Area 9 - Mubarak Al-Kabeer Street - Kuwait City 14009
📞 +965 97432006
📧 info@alawadhifashion.com
🌐 www.alawadhifashion.com