Last updated: October 2025

Welcome to Al-Awadhi Fashion Company (“We,” “us,” or “our company”).
These terms and conditions explain how you can use our website. https://alawadhifashion.com All services or products we offer, whether online or in-store.
By accessing our website or completing a purchase, you agree to be bound by these terms in full.

1. Company identity

Trade name: Al-Awadhi Fashion Company
Date of establishment: 1975
the address: Shop No. 19 – Commercial Area 9 – Mubarak Al-Kabeer Street – Kuwait City – Kuwait 14009
Phone/WhatsApp: +965 97432006
e-mail: info@alawadhifashion.com
Supported languages: Arabic and English
working hours: Daily from 9:00 AM to 10:00 PM
Replying to messages after working hours: The response will be given the following morning at 9:00 AM.
The person responsible for the escalation: Store Manager

2. Scope of work

Al-Awadhi Fashion Company is Kuwaiti family company Founded in 1975, specializing in luxury men's fabrics, especially Dishdasha and traditional clothing fabricsand sells its products By meter.
We offer collections Winter and summer fabrics Imported from England, Italy, India, and ChinaWe serve our customers inside the store or through our website.

Our services include:

• Fabrics are sold by the meter.

• Manual cutting to the required length.

• Delivery within Kuwait (usually within 24 hours).

• Shipping to all GCC countries via Aramex.

3. Requests and Product Specifications

3.1 Sales Unit

All fabrics are for sale By meterThe minimum order is 3 metersWith the possibility of increasing by half a meter (0.5 m).

3.2 Manual Cutting

Each order is cut Manually according to the required length From the customer.
Due to the manual nature of the cutting, a slight difference may occur, estimated at... ±2 to 3 cmThis is normal and acceptable.

3.3 Color gradients and lot numbers

Slight differences in color tones may appear between Different dye batches Or between the image of the fabric and the actual piece due to lighting or monitor settings.
Customers purchasing in large quantities are advised to ensure that all meters of Same batch number To ensure color matching.

3.4 Product Images

The fabrics are photographed in natural lighting to show the true color as best as possible.
However, the scores may vary slightly depending on the user's screen settings.

3.5 Fabric Properties

All information regarding the type of fabric, its weight and composition is based on supplier data and our official documents.
We always ensure the accuracy and quality of information in accordance with our official company profile.

4. Payment Terms

4.1 Approved Payment Methods

Payment is made Only electronically through MyFatoorah portal Integrated with WooPayments.
we We do not accept cash on delivery. Or any cash payments for online orders.

4.2 Currency

All prices and invoices are in Kuwaiti Dinars. (KWD) only.

4.3 Transaction Security

Payments are processed through the gateway. MyFatoorah Safe and compliant with standards PCI DSS.
We do not hold any customer banking or credit card information.

5. Modify or cancel the order

The customer can:

• Adding new fabrics To the request Before handing the package over to the shipping company.

• Cancel or delete fabrics Just before the cutting process.

After starting to cut or deliver the parcel to the company AramexThe demand becomes Final and irrevocable.

6. Shipping and Delivery

6.1 Delivery within Kuwait

Orders within Kuwait are usually delivered within 24 hoursDepending on the quantity and region.

6.2 External Shipping

We are currently shipping For GCC countries only (Kuwait, Saudi Arabia, UAE, Qatar, Bahrain, Oman) through our trusted partner Aramex.

6.3 Shipping Confirmation

After the order is processed and shipped, a confirmation message is sent containing tracking data For the customer.

6.4 Shipping costs

Shipping fees are calculated automatically at checkout based on destination and weight.
All customs duties or taxes (if applicable) Paid by the customer (DDU system – delivery without payment of fees).

7. Returns and Exchanges

7.1 Final Sales Policy

Since all fabrics are custom-cut to the customer's specifications, orders are considered Final and non-returnable or non-exchangeable after cutting.
Please confirm the fabric type, color, and length before confirming payment.

7.2 Manufacturing defects

If you receive fabric with obvious manufacturing defect or Connection errorYou must contact us immediately upon receipt.
After reviewing and approving the case, we will:

• Send a replacement piece of the same fabric free of charge with free shipping. or

• Full refund Using the same original payment method if the customer wishes.

We do not issue Store balance or Shopping vouchers As compensation in any case.

7.3 Color difference

Minor differences in color resulting from lighting or different dye batches are not considered a manufacturing defect.

8. Product quality and inspection

It is Each roll of fabric was inspected manually. Before cutting, make sure of:

• Texture regularity and colorfastness.

• The fabric must be free from defects or damage.

• The required length is accurate.

We adhere to the highest quality standards in every cutting and packaging process.

9. Fabric Care Guidelines

Al-Awadhi Fashion Company provides Care and washing instructions Each type of fabric is available on our website and is sometimes included with the order.

General guidelines:

• Woolen and winter fabrics: It is preferable to air them out after wearing instead of washing them repeatedly, and to dry clean them when necessary.

• Cotton flannel: Wash gently at a temperature below 30°C, with a mild detergent, tumble dry on low, and iron on the reverse side.

• It is advisable to avoid long-term storage in airtight plastic bags in humid places, and to replace them with cotton covers.

10. Customer Service and Support

The customer service team is available daily from 9:00 AM to 10:00 PM.
Messages received after this time will be answered. The next morning at 9:00 AM.
If any problem is not resolved within 24 hours, it is immediately forwarded to Store Manager.

Communication channels:

• Phone/WhatsApp: +965 97432006

• e-mail: info@alawadhifashion.com

• Store: Shop No. 19 - Commercial Area 9 - Mubarak Al-Kabeer Street - Kuwait City 14009

11. Using the website

By using our website, you agree to:

• Enter accurate information during purchase or communication.

• Do not use the site for any fraudulent or illegal purpose.

• Do not copy or republish any images, content, or materials from the site without written permission from [the website/organization]. Al-Awadhi Fashion Company.

All website content (text, images, description, and logo) is Exclusive intellectual property of Al-Awadhi Fashion Company It may not be used for any commercial purpose without prior consent.

12. Privacy and Data Protection

Your privacy is protected according to privacy policy Our own.
We comply with all Kuwaiti and Gulf laws for data protection.
We only share your data with:

• MyFatoorah via WooPayments To process the payment.

• Aramex For shipping orders within Kuwait and the Gulf countries.

• Hosting and analytics service providers for website operation purposes only.

We do not share or sell any personal data outside of these services.

13. Limits of Liability

Al-Awadhi Fashion makes every effort to ensure the accuracy and quality of orders, but Not responsible for:

• Minor differences in color resulting from lighting or dye batches.

• Delays caused by shipping companies or customs in the Gulf countries.

• Misuse of the fabric or washing it incorrectly after purchase.

Our responsibility is limited to Replacing damaged fabric or Full refund As stated in item (7.2).

14. Applicable Law and Jurisdiction

These terms and conditions are subject to Laws of the State of Kuwait.
In the event of any dispute, Jurisdiction is exclusively for the courts of the State of Kuwait..

15. Amendments to the terms

We may update these terms from time to time in accordance with changes in our policies or legal requirements.
Any changes to this page will be posted with an updated “Last Updated” date.
By continuing to use the site, you agree to the updated terms.

16. Contact Information

For any questions regarding these terms, please contact us via:

📍 Al-Awadhi Fashion Company
Shop No. 19 - Commercial Area 9 - Mubarak Al-Kabeer Street - Kuwait City 14009
📞 ‎+٩٦٥ ٩٧٤٣٢٠٠٦
📧 info@alawadhifashion.com
🌐 www.alawadhifashion.com

A legacy of trust since 1975 — classic quality, modern comfort.

© 2025 Al Awadhi Fashion Company - All rights reserved.